Tuesday, January 5, 2016

January 5: DigitalGov Weekly Update

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From: "DigitalGov" <digitalgov@public.govdelivery.com>
Date: Jan 5, 2016 3:36 PM
Subject: January 5: DigitalGov Weekly Update
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Content published on DigitalGov, the government-wide, collaborative platform–bringing together thousands of government innovators to share solutions to issues.

 

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Mobile
01/05/2016 10:02 AM EST

Network cable
The Pew Research Center released an interesting report about home Internet usage that revealed broadband usage plateaued in 2013 and, in fact, dropped 3% in 2015. Later in the report, Pew states the growth in mobile-only audiences compensated for the drop in home broadband usage, so the overall number of people with Internet access hasn't changed […]
Our Work
01/05/2016 09:00 AM EST

The question, "Are you satisfied?" appears on a console above 3 rating buttons; 1 star to indicate "not satisfied," 2 stars to indicate "somewhat satisfied," and 3 stars, which has been selected, to indicate "very satisfied."
As a followup to the recent post about our annual customer satisfaction survey, we wanted to dig into the data and share some of the overall results, to give you some more insights into how we're using your feedback to improve our programs and services. Background: For the past three years, GSA's Office of Citizen […]
Monthly Theme
01/04/2016 01:00 PM EST

Hands reaching together for a handshake
Cook-offs, bike rides, parades and dance parties—these are not the traditional public hearing-style events for which government agencies are known. But these events helped to fuel the Department of Housing and Urban Development's (HUD) Rebuild by Design Challenge (PDF, 484 KB, 1 page, January 2016), boosting the collective morale among a complex, multidisciplinary network of engaged […]
Our Work
01/04/2016 11:00 AM EST

A word cloud of Agile Scrum concepts
Agile methods help agencies deliver projects and products more efficiently and effectively. The benefits aren't limited to deliverables: Going agile can break down the silos that exist between and within agencies. And collaboration doesn't need to end at the federal level—agile projects done in the open provide a way for the public to contribute to […]
Our Work
12/31/2015 11:00 AM EST

Multi-colored and sparkly Happy New Year 2016.
As we look ahead to 2016, we wanted to take a minute to look at our most popular content in 2015 and reflect on our second year. This was a big year for DigitalGov as we saw our session traffic nearly double and our weekly and daily email subscribers increase by 15%. DigitalGov was also […]

Mobile
12/31/2015 10:00 AM EST

Mobile phone with app interface screens
In the sea of apps, users get choosey with which apps can take up space on their phone. With one uninstall click the user can decide to breakup with the app if they have a bad experience. To keep your app from being all alone, the MobileGov Community of Practice put together six Mobile User […]
Code
12/30/2015 11:00 AM EST

Illustration of API code and interface
Recently, DigitalGov devoted an entire month to exploring how good user experience (UX) helps government design better digital products and services. UX is the art and science of understanding how people will use a website or mobile app to solve a problem or meet a need. UX is a combination of neuroscience, communication theory, information […]
Managing Digital
12/30/2015 10:00 AM EST

A growing crowd forms the shape of a rising graph arrow.
Customer experience, or CX, is everywhere these days. Companies tout how they're improving the customer experience with faster service, greater convenience or better products. If you're wondering how customer "experience" differs from customer "service," customer service usually involves a single interaction, such as a phone call to your cable company, while the customer experience encompasses […]

Open Opps word logo
Help Colleagues Gain Valuable Acquisition Experience through Open Opportunities

The Federal Acquisition Institute (FAI) is building a small team to explore and develop a project and implementation plan for expanding the Open Opportunities platform for the federal acquisition workforce. The desired outcome for the project is to provide an avenue for the acquisition workforce to gain valuable career development experience that they might not otherwise be able to obtain in their current role.  


 

2016 Events 

 

January Events 

January 14Module 7: Post-Prize Industry and the Post-Prize Impact

January 21DAP Learning Series: Measuring User Behavior

NEW - January 29: Cloud native DevOps with cloud.gov

 

March Events

March 8DAP Learning Series: Creating Measurable Campaigns

 

May Events

May 25DAP Learning Series: Analytics Events

 

June Events

June 14DAP Learning Series: Custom Reports Demystified

 

August Events

August 25DAP Learning Series: Parallel Tracking (PUA); Benefits & Implementation

 

September Events

September 14DAP Learning Series: Custom Segments Demystified

 

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